FAQ
1
How do I
place an order?
Simply find the product you would like to purchase and hit the "add to cart" this will take you directly to the your cart and they you will be given the opportunity to pick a one time purchase or pick a subscription and have the product shipped to you every few months automatically and at a discount. When your ready to check out, simply hit the "check-out" button.
2
Payment
& Shipping
When you get to the secure check out page you will fill out our form with all the information needed to process your order and deliver it to the correct address. You can then fill out your payment information and then place your order.
3
Secure Ordering
& Payment Options
We use a 100% secure ordering process and we accept every major credit and debit card.
4
Returns
& Refunds
You may return any item within 30 days of delivery for a full refund, less the shipping fee.
Return in a well packed box with your name, address, phone number and order number if available. Do not send in a manila envelope or other packaging the Post Office or shipper will damage.
Important: Save your return tracking number until your refund has processed into your credit card account.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a quicker refund. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.